June 4th-28th 2019, moscow
Summer School of Service Designers
The Summer School of Service Designers is arranged by INEX Partners especially for customer experience experts, for those who develop products and services within the company and is aware of its importance for customers.

We know the difficulties you encounter as you focus not on a business strategy, but on a user.
This School is for experienced product managers with Service Designer thinking, that is for those who strive to make the user happy.
Address
Moscow,
INEX office

Participation cost
from 25 000 RUB

Number of participants
up to 30
SPEAKERS
Get knowledge from business experts on the service design implementation in large corporations.
Valentina Uralova
THE CO-FOUNDER & PARTNER OF INEX PARTNERS COMPANY

Is engaged in projects for the development and implementation of service strategies and new concepts since 2007, implements service design at the system level, develops and conducts educational programs, acts as executive coach for c-suites.
Irina Baranova
THE CO-FOUNDER & PARTNER OF INEX PARTNERS COMPANY

Design thinking evangelist in Russia since 2007. Since 2011, she introduces design thinking and service design in such companies as Tarkett, Sberbank, Home Credit Bank, Beeline, Gazprom Neft, Tochka.
SCHEDULE
Thursday,
June 6th
First day, meeting and welcome party
18:30 - Evening summer coffee
19:00 - Opening remarks. Purpose & intent of the meeting.
19:30 – Team work with service design tool.
20:30 - Presentation of teams and discussion.
21:00 – End of the meeting, feedback, homework.


Thursday,
June 18th

Second day, "Spot-on time challenges"
18:30 - Evening summer coffee. Presentation of homework by the teams.
19:00 - Service design tool. INEX Case.
19:30 - Team work with service design tool.
20:30 – Game presentation of results by the teams and voting.
21:00 - End of the meeting, feedback.
Thursday,
June 25th
Third day, "New Technologies"
18:30 - Evening summer coffee. Presentation of homework by the teams.
19:00 - Service design tool. INEX Case.
19:30 - Team work with service design tool.
20:30 - Game presentation of results by the teams and voting.
21:00 - End of the meeting, feedback.
Friday,
June 28th


Fourth day, "Standards for the implementation of service design in a company"
18:30 - Timeline presentation.
19:00 – Sharing of standards in companies of the school participants.
19:30 - Identification of barriers and their elimination.
20:30 - Discussion of the results.
21:00 - Closing of the school, feedback.
PARTICIPATION COST
25 000 RUB
ADDRESS
Moscow, INEX office,
The address is specified.

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