Being a service designer, Valentina has been involved in the joint large-scale projects with Tarkett, Sberbank, Home Credit Bank, Beeline, Gazprom Neft, Tochka. Being an expert speaker, she has held a lot of events, such as Design Thinking Camp, Experience Design Camp, Customer Experience Show, etc. Valentina is the visionary and founder of the first Russian Service Design Agency, the INEX Partners. Sberbank User Service Development is one of the most ambitious projects of INEX Partners now. It is the 5-year process of implementing service design and design thinking in the largest Russian bank system.